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Legal

Privacy Policy

Last updated: October 2026

1. Who we are

This website is operated by Maximum Maintenance Ltd (“we”, “us”, “our”). We are the data controller for personal data collected via this website.

If you have questions about this policy or how we handle your personal data, contact us via:

2. What this policy covers

This policy explains how we collect, use and protect personal data when you:

  • use this website
  • contact us by email/phone/WhatsApp
  • submit an enquiry or quote request

3. Personal data we may collect

Depending on how you contact us, we may collect:

  • Name
  • Company name
  • Email address
  • Phone number
  • Site location(s)
  • Service requirements and any message/details you provide
  • Any documents or photos you choose to send us

We may also collect limited technical data (e.g., IP address, device/browser information, and pages visited) for security and, only if you accept analytics cookies, for analytics (see section 11).

4. How we use your personal data

We use personal data to:

  • respond to enquiries and provide quotations
  • arrange surveys, site visits, and works (where applicable)
  • communicate with you about your enquiry or project
  • maintain our records for operational and compliance purposes
  • protect our website and prevent misuse

5. Lawful bases for processing

Under UK GDPR, we rely on one or more of the following lawful bases depending on the context:

  • Contract / steps prior to contract (e.g., responding to a quote request)
  • Legitimate interests (e.g., running our business effectively, preventing abuse, improving our services)
  • Legal obligation (where applicable)
  • Consent (e.g., where you opt in to receive marketing)

You can withdraw consent at any time by contacting us.

6. Sharing your data

We do not sell personal data.

We may share personal data with trusted third parties who support our operations (for example, IT/hosting providers, email/communications providers, or professional advisers) where necessary to provide the website and respond to enquiries. Where we use service providers, we expect them to protect your data and only use it for the relevant service.

7. International transfers

Some service providers may process data outside the UK. Where this happens, we use appropriate safeguards (for example, contractual protections) as required by applicable data protection law.

8. Data retention

We keep personal data only for as long as necessary for the purposes described above (for example, to deal with your enquiry, maintain reasonable business records, and meet any legal obligations). We then delete or anonymise it.

9. Security

We use appropriate technical and organisational measures to help protect personal data. No method of transmission or storage is 100% secure, but we take reasonable steps to reduce risk.

10. Your rights

You have rights under UK GDPR including the right to request access, correction, deletion, restriction, portability, or to object to certain processing.

You also have the right to complain to the Information Commissioner’s Office (ICO).

11. Cookies

Essential storage. We save your cookie choice in your browser’s local storage so we don’t ask again on every page. We ask again after about six months. This is needed for the site to respect your choice and doesn’t require consent.

Analytics and advertising cookies (only with your consent). You can accept or reject these separately:

  • Analytics: Google Analytics, to understand how visitors use the site (for example, which pages are viewed and whether enquiries are sent).
  • Advertising: the Google Ads tag, to measure our adverts and to show our adverts to people who have visited this site.

Both are loaded through Google Tag Manager and are provided by Google. Until you accept at least one of them, none of these tools load and no analytics or advertising cookies are set. If you accept, Google may set cookies such as:

  • _ga and _ga_<ID> (analytics): used to tell visits apart; set to expire after up to 2 years, renewed when you return
  • _gcl_au (advertising): used to measure ad performance; set to expire after up to 90 days, renewed when you return

Google may process this data outside the UK (see section 7). Google explains how it uses data at policies.google.com/technologies/partner-sites.

Changing your choice. Use the “Cookie settings” link at the bottom of any page to change your choice at any time. If you withdraw consent, we delete the Google cookies for what you withdrew and reload the page without the tools you rejected, so they stop collecting data from then on. You can also block or delete cookies in your browser settings.

12. Changes to this policy

We may update this policy from time to time. The “last updated” date at the top shows when it was last changed.