1. Who we are
This website is operated by Maximum Maintenance Ltd (“we”, “us”, “our”). We are the data controller for personal data collected via this website.
If you have questions about this policy or how we handle your personal data, contact us via:
- Email: office@mml.services
- Contact page: /contact
2. What this policy covers
This policy explains how we collect, use and protect personal data when you:
- use this website
- contact us by email/phone/WhatsApp
- submit an enquiry or quote request
3. Personal data we may collect
Depending on how you contact us, we may collect:
- Name
- Company name
- Email address
- Phone number
- Site location(s)
- Service requirements and any message/details you provide
- Any documents or photos you choose to send us
We may also collect limited technical data (e.g., IP address, device/browser information, and pages visited) for security and basic analytics.
4. How we use your personal data
We use personal data to:
- respond to enquiries and provide quotations
- arrange surveys, site visits, and works (where applicable)
- communicate with you about your enquiry or project
- maintain our records for operational and compliance purposes
- protect our website and prevent misuse
5. Lawful bases for processing
Under UK GDPR, we rely on one or more of the following lawful bases depending on the context:
- Contract / steps prior to contract (e.g., responding to a quote request)
- Legitimate interests (e.g., running our business effectively, preventing abuse, improving our services)
- Legal obligation (where applicable)
- Consent (e.g., where you opt in to receive marketing)
You can withdraw consent at any time by contacting us.
6. Sharing your data
We do not sell personal data.
We may share personal data with trusted third parties who support our operations (for example, IT/hosting providers, email/communications providers, or professional advisers) where necessary to provide the website and respond to enquiries. Where we use service providers, we expect them to protect your data and only use it for the relevant service.
7. International transfers
Some service providers may process data outside the UK. Where this happens, we use appropriate safeguards (for example, contractual protections) as required by applicable data protection law.
8. Data retention
We keep personal data only for as long as necessary for the purposes described above (for example, to deal with your enquiry, maintain reasonable business records, and meet any legal obligations). We then delete or anonymise it.
9. Security
We use appropriate technical and organisational measures to help protect personal data. No method of transmission or storage is 100% secure, but we take reasonable steps to reduce risk.
10. Your rights
You have rights under UK GDPR including the right to request access, correction, deletion, restriction, portability, or to object to certain processing.
You also have the right to complain to the Information Commissioner’s Office (ICO).
11. Cookies
We may use essential cookies needed for the website to function and may use analytics cookies to understand how the site is used. You can usually control cookies through your browser settings.
12. Changes to this policy
We may update this policy from time to time. The “last updated” date at the top shows when it was last changed.